In this article, we will cover:
- How to request rights via a comment
- How to request rights via the Chrome extension
- How to gain automatic rights via the public post option
- How to view rights requests in TINT editor
- What the rights request statuses mean
- UGC Right Request Best Practices
Once you have created a TINT and added content via your feeds, you can start requesting the rights to the content in your feeds. Our UGC Rights feature allows you to get the legal rights to any UGC (user-generated content) with just a few clicks! After the rights are granted by the post author, you can download the image directly within TINT via our UGC studio.
Currently, UGC Rights is only available with Instagram and Twitter and we will be looking to add more social media platforms in the future.
How to request Rights via a Comment
Let’s look at how you can obtain rights via a comment.
Our UGC Rights feature generates a message that you can post publicly on the author’s post to obtain the rights.
Within the TINT, find the post of a photo/video you’d like to request rights for and click the Get Rights icon (the shield with a ticket) above the post:
This will bring up two pop up boxes, on the left hand side a preview of the picture and the message and on the right hand side, the right request form.
STEP 1: POST FROM/SELECT SUBACCOUNT: Choose which account you want to do the rights request from. This is so it links back to the post and updates it automatically when the post author accepts the request.
STEP 2: SELECT A SAVED COMMENT: We have a few pre-populated comments to choose from but you can also write a custom comment if you scroll to the bottom and edit the message.
STEP 3: Terms & Conditions: “Edit Saved Terms & Conditions” > “+Add Another” to add your own terms and conditions, or click “View Sample Terms & Conditions” to see what T&Cs should look like.
When you are adding your T&Cs, you have a Page Title, Title Terms and Copy/Paste Terms & Conditions. If you want to use Markdown in the text, this is supported. For more information on Markdown, please click here.
You can also upload your brand logo. This will appear at the top of your Terms and Conditions page.
Once you have filled in all the sections of the Terms & Conditions page, click on Save and this will automatically store the T&Cs for future use and then click on Done, this will take you back to the first page. Click on Terms & Conditions again and now it will give you a dropbox with the title of your T&Cs.
Once you have selected your comment and terms and conditions, "select comment" and "Terms & Conditions" both should change to a green tick.
If you try to click apply without both of them being ticked, you will get the following error message: Fill comment and terms section first.
For Instagram, the comment will be automatically added to your clipboard. From there, you will need to paste the comment directly on the post. Click on “Open Instagram Post” to open Instagram. Make sure that you are logged into the same account that entered in Step 1 and just copy your pre-copied comment on the author’s post. Now you just need to wait for your author to reply.
For Twitter, comments can be sent from TINT to the Tweet automatically. As such, all you need to do is select the Apply button and it auto-comments the request with your message!
Your post in the TINT editor will go to Rights Pending or Rights Requested. Once the post owner replies with correct phrase, your post in the TINT editor will change to Rights Approved and will also go into your UGC Studio as you now own the rights.
Please note that with Instagram images/reels, if the image/reel contains copyrighted material, Instagram reserved the right to not let us have an updated link for this content and it will not go into UGC studio. To learn more about this, please click here for Instagram API's documentation on media_url.
How to request rights via the Chrome extension
You can request rights to posts whilst browsing on Instagram. Download our Chrome Extension and the TINT logo will appear in your extension bar as well as on your Instagram page. Just click on the TINT logo to get started.
When you first click on Chrome Extension, you will see three options.
Request Rights: this will provide you with the form, which is very similar to the one in the TINT editor, if you are already on a post. If you are on a social feed displaying multiple posts, it will tell you to select a post.
View Pending Requests: you can see all the posts you've already requested rights to in the chrome extension.
Change TINT: you can change the TINT that you are requesting rights for.
When you are on the post you want to choose, click on Request Rights and it will come up with a form.
STEP 1: POST FROM/Select a sub account: Choose which account you want to do the rights request from. This is so it links back to the post and updates it automatically when the post author accepts the request.
Step 2: Choose a saved comment: We have a few pre-populated comments to choose from and any custom comment you have saved but unlike in the TINT Editor, you won’t be able to do a custom comment from here. If you want to do a custom message go back to the TINT editor, follow the instructions above and come back to your post on Instagram.
STEP 3: Terms & conditions: Click in your T&Cs. If it appears as no option, again you won’t be able to add the Terms and Conditions from here. Go back to the TINT Editor, follow the instructions above to add the T&Cs and come back to your post on Instagram.
Click Submit and you will get the option to Copy Comment. Then go to your author’s comment section and copy the comment. Now you just need to wait for your author to reply.
How to gain automatic rights via the public post option
The Public Posting feature allows users to create and upload content directly to any TINT, without needing to post publicly from a social network.
With the feature enabled users simply fill out a form, and their submissions are directly added to your TINT and the rights automatically approve the minute they agree to the T&Cs and upload their content.
This is an example of what the form can look like:
How to view rights requests in TINT editor
All posts that you have requested rights for can be retrieved using the Filter Bar. Within the CONTENT panel, select Filter on the upper right-hand side of the page:
Then, select any of the UGC Rights statuses - Rights Requested, Rights Approved, Rights Soft Approved, Rights Expired, or Rights Error:
What the rights request statuses mean
Rights Approved: Indicates that rights have been granted by the original post author via the approval hashtag used in the request.
Rights Requested: Indicates that a comment has successfully posted to Instagram or Twitter requesting rights.
Rights Pending: Indicates that a request is scheduled to be sent, but has not yet been posted in order to avoid rate limiting. These posts will appear when filtering by Rights Requested.
Rights Expired: Indicates that the request was posted, but 21 days has elapsed. After 21 Days you may resend the request. Doing so will delete the original request comment automatically on Instagram. On Twitter, the original request comment will remain.
Soft Approval: When the post author has replied but with not quite the right wording to complete the approval. For example, you asked them to reply with #yes in the comment and they replied yes.
Rights Error - Indicates that the request was not sent.
Token Error - Indicates that the request was not sent due to an access token problem
UGC Right Request Best Practices
To make sure you are as successful as possible in your rights requests, here are some best practices you might consider following:
- Maintaining 15-20 comments and alternate these comments as you request rights to content
- Review and refresh your comments every 6 months
- Most social media platforms have algorithms in place to spot spam and you may unintentionally fall foul to it. Things the algorithm may pick up on:
- How quickly you are requesting and commenting for example, how much time it takes to open the post and post the comment as a person would not be able to type at that rate
- The number of comments being posted on an account in a given period of time including the activity of TINT Rights Request
- If a comment gets marked by one of the platforms as spam or goes against community guidelines, remove this from your rotation
- In some cases, removing the @mention from your comment proves to be more successful. @mention was originally added when threaded comments were not available so may not be needed in every situation
If you have any questions regarding our UGC Rights feature, or encounter any issues while using the feature, please contact Support at email@example.com.