Email Domains


In this article, we will cover:

We're thrilled to announce the launch of Email Domains, a powerful new feature that allows you to personalize your community's communication. With this feature, you can now add your own domain name (e.g., as the sender address for emails sent from your community's sign-up form.

How to add a Domain to get the DNS information for Email setup

  1. Navigate to your name in the right-hand corner
  2. Click on this and a dropdown will open
  3. Click on Team Settings
  4. Click on Email Domains
  5. Click on + Add
  6. Type in your domain here and the Continue button will turn green
  7. Click on Continue
  8. This will open the details that you will need to configure in your DNS settings

Email Domain - How to add Email Domain - 28th February 2024.gif


Statuses of Email Domain Settings

The statuses that appear in this section:

  • INCORRECT - both TXT will say this at the start or if you have changed them and they are not correct
  • MISSING - the three CNAMEs will say this at the start or if you have changed them and they are not correct
  • CORRECT - when we have verified that the information is correct
  • COMPLETE - when all records have been updated correctly.  This appears on the first page of the email domains before the settings.

It's possible to have CORRECT and INCORRECT/MISSING statuses at the same time.  It depends on in what order you have configured this, if everything is correct and how fast we are updated on the status of these records. 

Different Statuses for Email Domain - Email Domain - 28th February 2024.gif

If you need any help with adding these settings to your DNS settings to configure the emails or if you need help verifying the records, please reach out to us at


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