Ratings & Reviews

In this article, we will look at

What is Rating & Reviews

Collect, curate, moderate, and display conversion-driving Ratings and Reviews from your customers.  With Ratings & Reviews, you can generate a web embed code that you place on your products page and collect Ratings & Reviews which automatically go into your TINT board via a feed you set up.

Ratings_and_Reviews_-_Example_of_R_R_board_with_content_-_4th_November.gif

How to add a Ratings & Reviews feed

To add these feed to your TINT board, go to: 

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A pop-up box will appear on the right-hand side with the following tick box options on how you want to style your form to look like:

People who submit a Review must provide a photo or video.
People who submit a Review must provide their name.
People who submit a Review must provide their email address.
People who post to your board can upload multiple files.
Upload custom Terms & Conditions.

Choose to switch moderation on/off by leaving"I would like to manually approve posts before they appear publicly on my TINT." ticked or unticked.

Once done, click on Add Social Feed, it will appear in the left-hand column under Feeds you've added.  

How to change what fields are displayed in Ratings & Reviews

If you want to change what fields are displayed on the form once the feed is active, you can edit this by going to:

  1. Go to your Ratings & Review feed
  2. Click on the cog
  3. Click on Change Settings
  4. On the right-hand side, the same pop-up box will appear
  5. Untick or tick what you to want to remove or add-in
  6. Click Save

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How to personalize how your Ratings & Reviews looks

For Ratings and Reviews, we have created a new personalization option. 

To add the Ratings and Reviews personalization:

  1. Go to personalizations via either the TINT board that you are on or the personalization button at the top of the list of TINT boards.
  2. Click on the + Add button
  3. Select Ratings and Reviews option
  4. Click Create
  5. This should open up a new personalization and the theme is called Table

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If you have no ratings and reviews in your feed currently, you will still be able to design your look as you will see a default placeholder visualization on how it will look. 

This is the default look and the form itself with all the options: 

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The options that you can change currently:

  • Background Colour and option to tick transparent 
  • Font 
  • Tick the option to show the author of the review

Also, you can use the Custom CSS to modify any elements you would like to change.

How to display your Ratings and Reviews board

Ratings and Reviews is a web embedded option.  You can retrieve the web embed code from your TINT board or from your Personalization.   For further instructions on how to do this, click here

How to auto-generate tags on Rating & Review posts for a WebEmbed

To automatically generate tags on your Ratings & Reviews posts, do the following:

  1. You must add a tag you want to appear on the post, onto a post in the TINT board where you have your Rating & Reviews feed on.  To learn how to add a tag to a single post or multiple tags, go to the section on How to add a Tag.
    For Product SKU, as long as the chosen Product SKU that you will put in data-post-tags="xxxx" exists on the account in Product Feeds, it will auto-tag. To find your SKUs, go to your Products Feeds in Team Settings and click into one of the feeds to find the SKU or you can download the CSV which holds all the SKUs that the product feeds has on the previous page to this.  For more information about Product feeds, go to the section on how to view a product feed or how to download the CSV file.

  2. Then you will need to generate your web embed.  Click here on how to do this. 
  3. Once you have your embed code, add data-post-tags="xxxx" into the snippet.  For tags, it will be the tag that you added to your post, and for product tags, it will be the SKU that is on the product.  

Difference Tag vs Product Tags - Tagging for Product and R&Rs - 8th September.gif

Here are some examples of the Web Embeds:

Tag

<script async src='https://www.tintup.com/app/dist/embedded.js'></script><div class="tintup" data-id="article_board" data-columns="" data-expand="true" data-post-tags="landscape" style="height: 500px; width: 100%;" data-personalization-id="1095729" data-infinitescroll="true"></div>

Product Tag

<script async src='https://www.tintup.com/app/dist/embedded.js'></script><div class="tintup" data-id="new_ratings_and_review_test_board" data-columns="" data-post-tags="sku012345" data-expand="true" style="height: 500px; width: 100%;" data-personalization-id="1095836" data-infinitescroll="true"></div>

Just copy your embed into your website code and now when someone goes to your web embed and click Write A Review when they submit the post, it will automatically tag the content in the TINT board.

_Auto Tag in R&R - Tagging for Product and R&Rs - 8th September.gif

How to auto-generate tags on Rating & Review posts from Signage URL

  1. You must add a tag you want to appear on the post, onto a post in the TINT board where you have your Rating & Reviews feed on. To learn how to add a tag to a single post or multiple tags, go to the section on How to add a Tag.
  2. For Product SKU, as long as the chosen Product SKU that you will put in postTags=xxxxxx on your URL exists on the account in Product Feeds, it will auto-tag. To find your SKUs, go to your Products Feeds in Team Settings and click on one of the feeds to find the SKU or you can download the CSV which holds all the SKUs that the product feeds have on the previous page. For more information about Product feeds, go to the section on how to view a product feed or how to download the CSV file.
  3. Then you will need to generate your Signage URL. For a R&R theme which is a Web Embed theme, you can use the URL on that you get from Open in New Tab.  Click here to get your URL
  4. The URL will look something like this - https://www.tintup.com/app/tint/tint.html#xxxxxx?personalization_id=xxxxxxx and then you will add &postTags=xxxxxxxx to auto tag this

Difference Tag vs Product Tags - Tagging for Product and R&Rs - 8th September.gif

Here are some examples of the display/signage URLs:

Tag

https://www.tintup.com/app/tint/tint.html#article_board?personalization_id=1095836&postTags=landscape

Product Tag

https://www.tintup.com/app/tint/tint.html#article_board?personalization_id=1095836&postTags=sku012345

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Just use this URL for example in a product review email and now when someone goes to this URL and clicks Write A Review, when they submit the post, it will automatically tag the content in the TINT board.

If you have any questions regarding Rating and Reviews, please don’t hesitate to contact Technical Support atsupport@tintup.com.

 

 

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